Airmalta Aviation Services Ltd is committed to respecting your privacy and protecting your personal data.
All personal data obtained by us is held and used in compliance with this Policy, with the Maltese Data Protection Act (Chapter 440 of the Laws of Malta) as amended and as applicable (“DPA”), and the GDPR. Airmalta Aviation Services Ltd plc. is deemed data controller for purposes of the DPA and GDPR.
When we ask you to provide certain personal data, then you can be assured that it will only be used in accordance with this Policy. This Policy applies to personal data about you that we collect, use and otherwise process in connection with your relationship with us as a client or potential client, including when you travel with us or use our other services, use our websites or mobile apps, service agents or call centres and book to use our services through third parties (such as agents and other carriers). However, we are not responsible for third parties’ use of your personal data where such use is permitted for their own purposes and you should consult their privacy policies for further information.
Your continued access to or use of any of our services or products or your purchase of any of our services or products following any change or modification to this Policy shall constitute consent to any such changes or modifications.
Please read this Policy carefully, as your access to, purchase of, or use of any our services or products constitutes your acceptance of all of the terms and practices described in this Policy, including without limitation, the collection, use, processing, and disclosure of your personal data as described in this Policy. Please do not access or use any of our services or products or purchase any of our services or products if you disagree with any part of this Policy.
If you have any questions or concerns about this Policy or its implementation, you are invited to contact our Data Protection Officer at firstname.lastname@example.org or at Airmalta Aviation Services Ltd, Old Airport Terminal, St Thomas, Street, Luqa, LQA 9036, Malta.
What types of personal data do we collect?
The data we collect is related to your relationship with the company and the service you provide to us. Some of the data we hold without limitation:
- Your Company Name
- Your name and surname
- Contact information including address of residence, email address, telephone number
Who do we share your personal data with?
Your personal data may be disclosed to a third party who acquires us or substantially all of our assets.
Airmalta Aviation Services Ltd and other carriers are required by laws in several countries to give border control agencies and other public authorities access to booking and travel information and other personal data (including data obtained from official photo identification documents). Therefore, any information we hold about you and your travel arrangements may be disclosed to the customs, immigration and public authorities of any country in your itinerary.
In addition, laws in several countries require Airmalta Aviation Services Ltd and other carriers to collect passport and associated information for all passengers prior to travel to or from those countries. When required, Airmalta Aviation Services Ltd will provide this information to the relevant customs and immigration authorities.
When do we collect personal data about you?
We collect personal data about you when you use our services or products (whether directly provided by us or by another company or agent),
In order to improve our services, to provide you with more relevant content and to analyse how visitors use our website, we may use technologies, such as cookies, pixels or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.
For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website. This software does not enable us to collect any personal data. In addition, in order to understand how our customers, interact with the emails and the content that we send, we use pixels that allow us to know if the emails we send are opened or if the content of our emails is displayed in text or html form.
When will we send you marketing communications?
You may receive marketing communications from us if you have opted in to receive such material.
We may monitor or record telephone conversations to enhance your security and ours, to enable us to handle complaints efficiently, improve our client service and for staff training purposes. If your telephone conversation with us will be recorded, then you will receive a message to this effect prior to the start of your conversation with us.
Providing information about someone else
If you are providing personal data to us about someone else you confirm that they have appointed you to act for them, to consent to the processing of their personal data, and that you have informed them of our identity, of this Policy, and of the purposes (as set out in this Policy) for which their personal data will be processed.
How to access, review, transfer and delete your personal data
We will make your personal data available to you for review pursuant to a simple request from you. If you tell us that the personal data which we hold about you is incorrect or is used inappropriately, we will correct, update or delete such personal data as appropriate. You also have other rights such as the right to request from us erasure of personal data or portability of personal data or restriction of processing or to object to processing. For information about how to get access to your personal data and for exercising your rights, please contact us at email@example.com
Complaint, applicable law and Jurisdiction
Any dispute arising from or related to the acceptance, interpretation or observance of this Policy shall be submitted to the exclusive jurisdiction of the competent Court of Malta which shall apply the laws of Malta; provided however, that:
- any dispute concerning Airmalta Aviation Services Ltd shall be submitted to the exclusive jurisdiction of the competent Court of Malta which shall apply the laws of Malta.; and,
- if this Policy is incorporated by reference into a contract having its own choice of law and jurisdiction, then any dispute arising from or related to the acceptance, interpretation or observance of this Policy shall be submitted to the jurisdiction, and shall be subject to the governing law, of that contract.
You also have the right to lodge a complaint with a supervisory authority.
Further details about your rights can be accessed on the Malta Office of the Information and Data Protection Commissioner website at: https://idpc.gov.mt
and on the European Commission’s website at: